Tell Trent first: 0438 737 512 or [email protected]. Tell us what happened and how you'd like it fixed. We'll acknowledge your complaint within 3 business days and aim to respond in full within 30 days.
Finance and credit complaints can also go to AFG ([email protected], 1300 130 987). If you're not satisfied with the response, you can contact the Australian Financial Complaints Authority (AFCA), AFG's external dispute resolution scheme: www.afca.org.au, 1800 931 678. AFCA is free.
Real estate complaints can go to the Office of Fair Trading Queensland. Privacy complaints can go to the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992) after you've raised them with us.
Yes Property & Finance Services, a registered business name of Old Kent TY Pty Ltd · ABN 48 626 700 605 · 7 Valentine Court, West End QLD 4810 · Licensed Real Estate Agent, licence no. 4244439 · Credit Representative 495906 of Australian Finance Group Ltd, Australian Credit Licence 389087 · [email protected] · 0438 737 512